CapGrow Partners Offers Unparalleled Client Service: A Case Study

Client service case study

At CapGrow Partners, our top priority has always been providing fast, flexible and comprehensive client service so our partners can get back to what they do best: serving individuals with behavioral health conditions. Our unparalleled client service frees up our partners’ time and resources so that they can focus on their day-to-day operations and long-term strategic goals. The case study details how our services led to unprecedented growth for a client who was looking to expand their operations across multiple states.

The Problem

Our partner, a multi-service provider, presented an outline of a 3-year plan that showed if a specific number of homes were opened, they could in return go to the State Agency with an actionable plan to accept hundreds of individuals into their care. However, the thought of purchasing dozens of homes and working with numerous agents and sellers was not only overwhelming, but completely daunting. On top of it all, our partner would have to stretch staff resources and task individuals with playing “real estate investor,” rather than focusing on client-based services. Luckily, someone on their leadership team had recently learned of CapGrow, and figured that it would be worth the time to explore a partnership further.

Calling in CapGrow

After the initial call, our partner was confident that we were the right choice for their organization and had the resources required to meet their real estate needs. Immediately, we took over all of the real estate demands, which enabled our partner to shift their focus back to their daily operations and begin the necessary preparations for their future growth. Over the course of a couple of weeks, we found multiple real estate options that matched their pre-identified housing needs, and allowed our partner to merely say, “yes or no.”

The Result

Since we were identifying prospective homes and handling all of the negotiations and paperwork, our partner was able to condense their 3-year plan into one year! Through our ability to react quickly to our client’s needs and secure the appropriate homes in less than 45-days, we saved our partner from exhausting precious time and financial resources on real estate-related actions. Furthermore, we enabled our partner to focus on providing the highest level of care to their current population, while at the same time welcoming hundreds of new individuals into their services.

For more information or to see how our purchasing and leasing solutions may benefit you, contact Alexis Budge or visit our website.